Our Services

Application Support & Software Maintenance

Technology updates and upgrades, along with changes to your business, can mean that your software application doesn’t work as well for your business as it once used to. For this reason, it’s important that your software is maintained and supported so that your users continue to gain the maximum benefits from its functionality.

From priority bug-fixing, technical investigations and change requests, we’ll support and maintain your software throughout its life, even if we didn’t build it.

What is Application Maintenance?

Application maintenance is essential work that needs to be carried out on a software application so it can continue to function reliably and securely.

Ventureside Application & Software Support Services

Once applications are delivered, we don’t just walk away – we’re in it for the long-term. Even if a client is not an existingVentureside customer we can take any application or system and provide full, consistent and dedicated support for the remainder of its life.

For existing clients, our support agreements are integrated with the software we provide. This means clients get full, uninterrupted access to our support organisation from the moment the system is launched.

We work to an agreed Service Level Agreement (SLA), which means we’re committed to responding to client needs quickly through our in-house front-line support team and our development & QA team.

System Takeover

AtVentureside we take pride in being able to help anybody who contacts us. Even if we didn’t build a client’s software, we can take it on and provide full support. Having supported clients since 1994 our experts revel in learning new systems and new technologies, so no matter how complex an application is, we have the talent to be able to provide the exact support and maintenance needed. It’s this attitude that enables us to adopt the systems of many businesses and facilitate a seamless system takeover with ongoing unparalleled support.

There are lots of reasons why bespoke software projects fail, or your new software isn’t fit for purpose; but the fallout is usually that you’re left in a mess with an incomplete or failing system and a business that’s suffering as a result. Your priority is to get things back on track – and fast!

We have helped a variety of different clients, both large and small, recover from troubling situations such as:

Offshore outsourced projects that are poor quality or unfinished
Software produced that isn’t fit for purpose
Development companies or developers going out of business mid-project
A developer is an independent consultant and has moved on
Falling out with a development company or developer due to project slippage or poor quality
Software produced uses bad or outdated programming languages

Our experts can quickly get to the root of any problem, explain what has happened and devise a plan of action to rectify the issues efficiently. This means our clients can focus on the day-to-day running of their business whilst we handle the technical challenges.

Some of the ways we have rescued software projects include:

Recovering “lost” source code from compiled executables or web servers
Rebuilding broken source code repositories so in-house teams can work on the system again
Tuning poorly performing databases
Taking on old systems written in obsolete programming languages, maintaining them and then updating them with new technology
Rewriting or fixing bugs in poor quality systems
Documenting code
Decoding complicated binary files so our customer can read and process supposedly lost data

Application Support Process

Speed and efficiency:

All support and development change requests are logged in our in-house online helpdesk system and tracked by our dedicated helpdesk support staff. If our support team cannot solve the problem or answer the question immediately – or if the ticket is related to a new feature development – they will escalate the issue to a member of the Development or Quality Assurance (QA) team so that any issue can be rapidly resolved or implemented by the relevant in-house expert.

Each client is given access to the online helpdesk facility, giving the ability to monitor any support requests submitted and the option to add detail to them, if required. Our helpdesk is available 9am – 5.30 pm weekdays and is regularly monitored out of hours.

Scalability :

Unexpected surge in users, or increased usage around certain times of the year (i.e. Christmas)? Cloud providers bill you only for the resources you use, allowing you to plan for growth.

Maintenance:

By migrating to a cloud solution, your cloud provider will take care of any maintenance to infrastructure that is required, eliminating the need for you to manually push updates to computers, patch servers or provision new hardware – all of which can be expensive and time-consuming tasks.

Security:

A major concern for businesses is the safeguarding of data – whether this be information relating to customers, financial information or key business data. Physical data centre security, together with the latest software security measures, help keep your data secure and safeguarded from unwanted breaches, keeping your application compliant with data security regulations (i.e. GDPR and the Data Protection Act).

ExistingVentureside Customers

CurrentVentureside clients have peace of mind that we look after everything to do with hosting an application, including maintenance and upgrades. This means businesses are not affected by downtime if something fails.

If you are an existing customer ofVentureside and are looking for support now:

Get In Touch

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