Ventureside

7 Water Plants,24,000+ customers, 1 Goal: Enterprise-Wide Digitization

Intelligent Enterprise Service Bus Solution for a US-based Public-Utility

With digital reigning and providing a vast playground of opportunities, lying at a standstill is no option. Agility is everything. So, when our client wanted to rewire their organizational DNA by harnessing the potential of new IT, we knew that this specific modernization solution was a complex task for which there was no silver bullet.

Key Challenges

1- Tightening up latencies and building resiliency to quash downtimes is a serious complication. Our client was grappling with latent, manually-driven systems which weren’t capable of accommodating new customers, resulting in service turnaround times exceeding 48 hours.

2- The next growth bottleneck was the knee-deep siloed operational structure. Multiple systems were working in isolation due to the lack of an integrated Enterprise Service Bus (ESB) solution. This resulted in disparity across value chains and operational instabilities.

3- Payment processing protocols were in bad shape. The on-premise payment gateway was dated, lacked advanced capabilities, and didn’t live up to the pedigree of today’s avant-garde payment platforms. This slacked the pace of customer growth.

Our client is the second-largest municipally-owned public utility in Florida and the 14th largest municipality in The United States. They have a record of providing electric, water, and lightning services to more than 240,000 customers. The company operates 7 water plants and has a distribution network of 1700+ miles of pipe; providing basic amenities to people.

Snapshots

Challenge:Recurrent downtimes; presence of legacy systems; reduced customer satisfaction; and hampered growth.

Solutions:Deployed a full-scale, robust Enterprise Bus Architecture to transform legacy applications and build agility while harnessing the power of fast-streaming digital technologies; implemented a self-service payment gateway.

Benefits: Shortened service timelines; maximised performance; improved customer experience; bolstered sales.

Our Solutions

We collaborated with Accucode to build a centralised technology platform that streamlined the business information flow, boosted decision-making ability, and supported real-time communication, visibility, and remote accessibility for seamless restaurant business operations.

Together we developed an innovative technology roadmap that acted as a real-time convergence platform for stakeholders including restaurants, supply networks, and fulfillment centers. The new technology platform essentially helped in reducing the turnaround time and speeding up processes, leading to a consistent business growth.

The robust information technology foundation, which supplanted the customer’s existing inventory management system, consisted of a robust governance model that kept restaurant business operations on the rails. It helped the restaurants prioritise tasks and ensured that the assessment and analysis was done with precision, establishing an intelligent business framework.

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Business Benefits

Streamlined processes and ensured consistent throughput
Strengthened decision-making ability and mitigated risks
Facilitated flawless communication across channels and boosted transparency
Enabled remote accessibility for end-to-end monitoring and faster remediation of business issues
Reduced techical debt

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Project Outcomes

50% Reduction in labor costs

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