Key Challenges
1- Our client struggled with a fragmented, inflexible customer application landscape hosted on disparate physical servers with disparate hardware characteristics.To operate around the existing monolithic architecture was a key challenge,which hampered our client's ability to handle future disruptions and business expansion plans.
2- Overloaded servers were incapable of surviving traffic surges, and frequent downtimes hindered our client’s application performance. Challenges swelled as they spent a vast amount of money on maintenance and had to deal with heavy human dependency. Interdependence of applications/systems was another reason behind increased implications for business performance. When any element of a system was changed or eliminated, subsystems were significantly impacted, making it difficult to achieve goals.
3- API Management, monitoring, and the absence of real-time performance dashboarding were a few serious issues that crippled the efficiency of legacy customer applications. In addition, our client was unable to identify failure points that were responsible for incomplete user journeys.
Our client is a leading player in the online food delivery segment of the US. With over 50,000 restaurants in more than 150 countries globally, the company is a well-recognised name in the fast quick-service restaurant category and generates annual revenues worth $5BN.
