1- Smart, scalable content management goes a long way in helping enterprises boost efficiency and time-to-market. Our client, however, was struggling to achieve any of these objectives, the reason being their sluggish, disparate, and manual content management system (CMS).
2- The existing CMS wasn’t user-friendly and too cumbersome to operate. Our client was spending a significant amount of time looking for the information they need and taking forever to deliver customer experiences up to speed.
The monolithic architecture of the existing CMS was a key disadvantage. Since the system was self-contained and inflexible, implementing and scaling optimizations to the operational environment was difficult, hampering our client’s ability to cater to ever-emerging global needs.