Key Challenges
1- Our client was struggling to access, manage, study, and calibrate data owing to the lack of an integration solution. The whole workflow management was severely affected by siloed data, inefficiencies, and lack of central visibility, which drove our client to a choke point.
2- Absence of an integration solution proved kryptonite for seamless data delivery and real-time decision-making. Since data wasn’t available instantly and insights couldn’t be derived in real-time, our client failed to act nimbler.
3- Inefficient data delivery weakened the communication processes and speed at scale. Systems on the ships weren’t able to communicate with shore applications, and various teams found it difficult to coordinate. This affected service value and customer experience at large.
Our client is the US-based largest cruise line in the world, owning a fleet of 26 ships that offers vacation tours at sea and ashore to millions of passengers every year. With operating extensive voyages across the US, Canada, Puerto Rico, and Barbados, and registering an annual turnover of $17.5 billion, our client is a floating pride, making waves world over.
