Technology updates and upgrades, along with changes to your business, can mean that your software application doesn’t work as well for your business as it once used to. For this reason, it’s important that your software is maintained and supported so that your users continue to gain the maximum benefits from its functionality.
From priority bug-fixing, technical investigations and change requests, we’ll support and maintain your software throughout its life, even if we didn’t build it.
Application maintenance is essential work that needs to be carried out on a software application so it can continue to function reliably and securely.
Once applications are delivered, we don’t just walk away – we’re in it for the long-term. Even if a client is not an existingVentureside customer we can take any application or system and provide full, consistent and dedicated support for the remainder of its life.
For existing clients, our support agreements are integrated with the software we provide. This means clients get full, uninterrupted access to our support organisation from the moment the system is launched.
We work to an agreed Service Level Agreement (SLA), which means we’re committed to responding to client needs quickly through our in-house front-line support team and our development & QA team.
AtVentureside we take pride in being able to help anybody who contacts us. Even if we didn’t build a client’s software, we can take it on and provide full support. Having supported clients since 1994 our experts revel in learning new systems and new technologies, so no matter how complex an application is, we have the talent to be able to provide the exact support and maintenance needed. It’s this attitude that enables us to adopt the systems of many businesses and facilitate a seamless system takeover with ongoing unparalleled support.
There are lots of reasons why bespoke software projects fail, or your new software isn’t fit for purpose; but the fallout is usually that you’re left in a mess with an incomplete or failing system and a business that’s suffering as a result. Your priority is to get things back on track – and fast!
We have helped a variety of different clients, both large and small, recover from troubling situations such as:
Our experts can quickly get to the root of any problem, explain what has happened and devise a plan of action to rectify the issues efficiently. This means our clients can focus on the day-to-day running of their business whilst we handle the technical challenges.
Some of the ways we have rescued software projects include:
Current Ventureside clients have peace of mind that we look after everything to do with hosting an application, including maintenance and upgrades. This means businesses are not affected by downtime if something fails.
If you are an existing customer ofVentureside and are looking for support now:
Please email firstname.lastname@example.org and provide:
If your issue is urgent, please complete step 1, then call us directly on +44(0)7360263338. This course of action should be used if the issue compromises your ability to work, or the working experience of your customers.
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