1- Though our client had adopted integration to realise its vision of being a truly digital enterprise, there were several touchpoints, which weren’t hitting the value mark and creating order management headaches.
2- Many of the old integrations weren’t running appropriately, which led to system downtimes and recurrent order cancellations. This impacted customer service quality and threatened brand value. Our client was also fearful of losing their hard-earned business to their competitors.
Our client is a global leader in branded merchandise. With an operational network spanning over 32 countries and dynamic website housing over 700,000 products, the company is focused on fulfilling the promotional wishes and needs of its end customers, and redefining the nuances of online brand exposure for its retail clients.