1- Manual - and paper-based business practices kept agents and partners from achieving agency targets, issuing policies in the shortest possible time, and leveraging long-term cus-tomer relationship benefits.
2- Lack of a responsive and connected ecosystem delayed regular business functions, weak-ened agents’ and partners' decision-making abilities, and thwarted endeavors to augment experiences and make the agent journey seamless.
3- Fragmented platforms and disparate digital assets slowed the top-line growth. The inability to structure, organise, manage, and process data due to technology deficiency, stopped the client from pursuing data-driven development.
Our client is a leading financial and insurance services provider in UK with a presence in over 400 cities and serving more than 1.1 Million clients — through its subsidiaries — across 1275 locations. The client is a multi-award winner company listed in the country’s top stock exchanges and renders their services, specifically in lending, retail broking, and health insurance.